Hardscape Warranty

[Mbella]

Do you offer a warranty on your hardscape work? If so, for how many years?

What does your warranty cover?

[Sodking]

I offer a lifetime warranty on most hardscape work...When you think of it, most of our work is being done for people in their late 40's to 50's. They are unlikely to be in their house for more than 10 years. These hardscapes should be good for 50 to 75 years or more...

[kris]

one year on everything... we do have a clause in the contract about foundation settling but we usually just suck it up and fix it anyway.... we should probably extend the warranty because Ive never seen us walk from a job that needed attention even after the year was up.

[mckeeland]

we are currently 4 year. i have been thinking about making it 5 and/or lifetime with some exclusions, ie foundation over-dig.

[zedosix]

Mostly depends on how settled the area is that we will be working. If it is a new home then we give 2 yrs, an older home we give 3 yrs. Thats all thats needed. Giving someone a warranty for 5 yrs or more is just ridiculous. I don't see myself running to a clients place 4 or 5 yrs later and gluing a capstone on a retaining wall. People need to understand there is a certain amount of upkeep that has to be done.

[GreenMonster]

I don't see myself running to a clients place 4 or 5 yrs later and gluing a capstone on a retaining wall. People need to understand there is a certain amount of upkeep that has to be done.

good point. we offer 5 years, but I'm thinking about adding a stipulation for re-gluing caps (not covering for more than 1 year).

[GreenMonster]

I offer a lifetime warranty on most hardscape work...When you think of it, most of our work is being done for people in their late 40's to 50's. They are unlikely to be in their house for more than 10 years. These hardscapes should be good for 50 to 75 years or more...

Erik, I think you should focus on your fert applications and sub out your hardscape. Give me a call and I'll give you the number of a good guy. :humble:

[Colonial]

5 year on all hardscapes

[mckeeland]

the thing is when was the last time you sent a bill to a customer for a repair job on a job you did? i know i have not, even when the agreed warranty is up. call me a bad business man, but its not worth upsetting a longtime customer that i have done multiple projects for with a bill for a repair. we just repaired a wall that the over dig area settled, i think we fixed it one time before too. he offered to pay us, instead i asked if we could but our sign in his yard for awhile, he lives on a corner in a nice neighborhood.

my point is, there is no reason why i cant offer a longer warranty than most, if we do it right it should last forever, or darn near it. the way alot of jobs are installed people are beginning to think that settlement what pavers do.

[Sodking]

I heard of one up north...unfortunately he was snowed in last week and hasn't been seen since ;)

[cgland]

We offer a 5 year unlimited warranty. If you installed it correctly there is no way that 5 years is even an issue. I stress the overdig stabilization at every estimate. If we do the overdig I would have no problem throwing a 10 year on it. Caps popping off? Why?

Chris

[mckeeland]

We offer a 5 year unlimited warranty. If you installed it correctly there is no way that 5 years is even an issue. I stress the overdig stabilization at every estimate. If we do the overdig I would have no problem throwing a 10 year on it. Caps popping off? Why?

Chris

This is exactly my thoughts, we have to be able to stand behind are work. i know i am usually one the highest bids, so i need to prove to them why my way is going to be better and worth the extra money. how do you prove that, many ways, but saying that your work is guaranteed longer than your competition says it pretty loud.

Granted a guarantee is only as good as the guy giving it.

[zedosix]

We offer a 5 year unlimited warranty. If you installed it correctly there is no way that 5 years is even an issue. I stress the overdig stabilization at every estimate. If we do the overdig I would have no problem throwing a 10 year on it. Caps popping off? Why?

Chris


Do you guys get frost in pa? I know up here we get rain, then it freezes ______ stiff the next day. Frost on average starts in november and continues until its 4 feet or more in the ground. Especially on areas like walkways and roads where there is no snow insulation. A few years back the frost was 8 feet deep and broke many water mains. Ain't nothing staying put. Caps move, brick moves (mostly in april) with the frost coming out of the ground. Usually settles to the state at which it was installed but sometimes not. I cannot place more than 3 yrs warranty on my installs. If I were in sunny florida, man I'd guarantee everything for 10 yrs no problem.

[mckeeland]

sometimes this is our problem, we all tend to think regionally. i can see where you are zedosix that you have a different environment than some of us. we all have to do things accordingly.

[lawnkid]

We have been offering a 5-year warranty on pavers and walls. Caps coming unglued is covered in our warranty. It shouldn't happen on walls but sometimes does on stairs that see a lot of foot traffic. Like Chris said, there should be no reason with our climate that you shouldn't be able to if it was installed correctly. You Canadians do have it different though.